Renaissance Shanghai Pudong Hotel

no breakfast.

3 concerns:1. the sheets were changed once to my knowledge2. where the carpet ends at the bathroom entrance, a carpet sticks up. I almost stepped on it. (This happened to me previously except I did step on it. I still on occasion have irritation from the injury.)3. The shower door would not seal tight.

The hotel was nice, clean, comfortable, and the staff are very friendly and helpful, thank you Karen at check-in for assisting myself and my husband.

Location was close to the Metro

It was a bit far from the main attractions like the Pearl Tower and The Bund however you could take the Metro train and connect to Line 2 to East Nanjing Road.

Staff was amazing at the checkin area. The executive lounge had a good selection of snacks and beverages and the hotel is child friendly.

room and service (maid) good

1. I raised the issue. Maintanence came but did not solve the problem. The seal around the shower leaked adn would not hold door closed when moisture 2. Laundry - use less caustic wash powder. My washed pants gave me a rash after being cleaned

It is not a Marriott service level

Middle of the night I woke up from a strong smell of cigarettes smoking through the AC, I had to change rooms, no one at hotel bothered to apologize or god forbidden to offer a compensation.

Is this really a Renaissance Property?

An absolutely awful experience. The front desk could not find the reservation (very odd), then misquoted the price and then we later discovered the number of breakfasts was wrong (one half suspects management manufactured a reservation when confronted with evidence of a reservation). Inadequately staffed with obvious evidence of a lack of training. Despit a dedicated service phone line, NOBODY to answer phone at 06:00 (several minutes of unanswered ringing)???? Hotel decor shows signs of poor maintenance. Breakfast was somewhat average, coffee machines were chronically out of milk, and somewhat short staffed. Room was clean but showed signs of aging (dirty rug) and shower leaked. Amenities average quality.

The staff was extremely polite and ready to help, speaking a very good English. The breakfast was quite complete. The room was clean.

I found the location average (not directly on a big metro hub - need to walk a bit). The room was quite small with outdated furniture - too old fashioned for the price

Quite convenient to go to the exhibition hall nearby. Convenient store nearby.

The hotel is 20 years old, very Chinese style especially the breakfast room. It does not deserve the same standard one can expect from Marriott group.

Very nice room, great customer service, close to the metro and Century Park

Very good location close to the Regency park, excellent breakfast selection and well equipped gym.

the good thing about this hotel is the location.

very bad Internet connection, the problems with the payment, althoug we chect our 5 days ago I still have the deposit block on my CC.

Breakfast is varied and really good.

Lunch (spaghetti) is not good (the portion is too little and served without cheese). The lunch service staff have no idea of how to serve spaghetti). Please train them and learn to serve some bread before the main dish). Comment: breakfast is very good, but lunch is bad. NO IDEA OF HOW TO SERVE.

Rooms are big and modern.Very clean hotel.Near by metro station and lot of shops.

The breakfast was great! very clean and comfortable place. Close to public transport.

Very clean and superb breakfast. The front desk lady was super friendly. During check in she gave me a room upgrade and another surprise. Much appreciated.

Room was clean and quiet. Service was good.

Breakfast was average, gym did not have full equipment set

Very good breakfast

Outdated, bathroom wasn’t cleaned, not next to anything really

The location of the hotel is good

They did not have enough bathroom products. For example: shaving kit, comb etc..

Breakfast was really good , and great location

ugly architecture